Nothing was broken. It was untapped.
I once worked with a globally dispersed operational team. On the surface there was nothing wrong: the work got done, there were no complaints, and they had a genuinely good leader. That leader secured budget to bring the whole team together in person to work on team dynamics.
We used a handful of well-established frameworks as a way to get people talking honestly. What surfaced wasn't a crisis. It was quieter: thin psychological safety, trust that had never really been tested, and communication styles that people had been misreading for years.
By the end of it, people were visibly moved. In the months that followed, I saw people communicating beyond the purely transactional, putting in more discretionary effort and being absent less. Other teams started saying they wanted to be like that team.
Nothing in that team was broken. It was untapped. You only find that if you look, and the right approach gives people a safe way to say what's true.
Now put that same team under today's pace. Without that foundation, the cracks would have widened quietly, and nobody would have said so until it cost something.